Questions?

Do you have questions about Juliet buying wholesale flowers, shipping flowers or more?
Check out our frequently asked questions below or feel free to contact us.

Do you sell to the public?

As a wholesale florist, we sell to trade only – floral professionals with a resale license or tax ID number. If you are perusing our site and like our flowers and are not a retailer please ask your local floral provider about whether they sell Juliets products.

Do you charge sales tax?

There is no sales tax with a valid and applicable resale license.

Do I need to register for your site?

You only need to register if you would like to shop online. If you are interested in shopping at our warehouse or would like to speak to someone about your shipping options, please contact us

How do I place an order?

There are three ways you can place an order with us. If you live near to our location you may visit, call or fax in an order. If you are outside a location radius you may place an order either through a floral sales professional by phone, fax, email or shop online with our shipping team. Contact us with any questions or to be put in touch with your Juliet´s sales representative.

Is there a minimum order?

There is no minimum order when shopping at our location or online. There is a suggested $300.00 minimum order when working with a shipping floral sales professional.

How far in advance do I need to place my order?

While Juliet does fill same-day and same-week orders, we strongly encourage our customers to place orders in advance. More lead time always translates into a greater ability to source flowers precisely in accordance with your needs. For hard to find flowers, two weeks is recommended.

Can I book a standing order?

Yes, you are able to book a standing order both at location level and with one our floral sales professionals.

Is freight include in the price of your flowers?

No, freight is added as separate line item on shipping and Juliets Market orders. For pick-up at our location, there is no freight charge.

How much does it cost to ship my order?

Shipping costs vary and are dependent on whether we are able to ship via airline or FedEx/UPS. Typically we can only ship via airline to international airports.

What are my shipping options?

We ship via FedEx, UPS, airline, or refrigerated truck line working with you to get the best possible price for your order.

Do you ship internationally?

Yes. Please contact us for more specific information.

Can you ship to a different address other than my billing address?

Yes, tell your floral sales professional both addresses when you place your order.

How fast can my products be delivered?

Unless a truck line is used, floral sales professionals can ship same-day orders for next day arrival if placed by noon. Orders placed online can ship from our facility the following day.

How do I track my shipment?

As a service to you, we track your packages for you and we will alert you to any delays or problems.

What is your credit / return policy?

Credit requests must be made within 24 hours of receipt of product and should be accompanied by photos demonstrating the problem and number of stems impacted.

Do I have to pay my flowers before I receive them?

Yes. Most of our customers are cash on delivery or credit card however credit terms are available upon approval of a Juliet credit application.

When do you charge my credit card?

Your credit card will be charged the day your order is ready to ship. On large orders, we reserve the right to take a deposit at the time the order is placed.

Do you sell floral supplies?

We carry a full line of floral supplies. In addition, we can ship anywhere in the United States. We suggest that fragile items must ship on a pallet via truck. Contact ur floral supply department for more information.